Refund Policy
We have a 14-day return policy, which means you have 14 days from the date you received the item to request a return.
To be eligible for a return, the item must be in the same condition that you received it, unworn, with all tags attached, and in its original packaging. You must also have the receipt or proof of purchase.
If you would like to request a return, you can contact us at kundsupport@glossbros.se.
If the return is accepted, we will send you a return shipping label as well as instructions on how and where to send the package. Items sent back to us without a return having first been requested will not be accepted.
If you have any questions about returns, you can always contact us at kundsupport@glossbros.se.
Damages and issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers, or plants), custom products (for example special orders or personalised items), and personal care goods (for example beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions about or issues with a specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The quickest way to make sure you get what you want is to return the item you have, and once the return has been approved, purchase the new item separately.
14-day cooling-off period in the EU
If goods are delivered in the EU, you have, regardless of the above, the right to cancel or return the order within 14 days, without giving any specific reason. As above, the item must be in the same condition that you received it in, unworn, with all tags attached, and in its original packaging. You must also have the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected the return, and whether the refund has been approved or not. If approved, the refund will be issued automatically to the original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process the return and reflect it on your account.
If more than 15 business days have passed since we approved your return, please contact us at kundsupport@glossbros.se.
Return and refund policy
At GlossBros, we want you to be completely satisfied with your purchase.
If for any reason you want to return an item, the following applies:
• Returns must be made within 14 days of receiving the item.
• The product must be unused, in its original packaging, and with the seal unbroken.
• If the seal is broken or removed, the product will not be refunded.
• The customer is responsible for return shipping costs in the event of a cancelled purchase.
• If the return is approved, the amount will be refunded within 14 business days after we have received and inspected the item.
Uncollected packages
If a package is not collected and is returned to us, the customer will be charged a fee to cover our costs for shipping, return shipping, and handling.
- Sweden: 299 kr
- Outside Sweden: 499 kr
The original shipping cost is not refunded, as the service has begun and the shipment has been sent.
The fee and any paid shipping costs will be deducted from the refund. If the order value is less than the fee, no amount will be refunded.
Send return requests to: kundsupport@glossbros.se
(Include the order number and reason for the return.)
NOTE! Please check your spam folder as some emails may end up there.