Refund policy
We have a 14-day return policy, which means you have 14 days from the day you received the item to request a return.
To be eligible for a return, the item must be in the same condition as when you received it, unused, with all tags attached, and in its original packaging. You must also have the receipt or proof of purchase.
If you would like to request a return, you can contact us at kundsupport@glossbros.se.
If the return is accepted, we will send you a return shipping label as well as instructions on how and where to send the package. Items sent back to us without a return having been requested first will not be accepted.
If you have any questions about returns, you can always contact us at kundsupport@glossbros.se.
Damages and issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and make it right.
Exceptions/non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers, or plants), custom products (for example special orders or personalised items), and personal care products (for example beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Contact us if you have questions about or issues with a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return has been approved, purchase the new item separately.
14-day right of withdrawal in the EU
If goods are delivered in the EU, you have, notwithstanding the above, the right to withdraw from or return the order within 14 days, without requiring any specific reason. As above, the item must be in the same condition as when you received it, unused, with all tags attached, and in its original packaging. You must also have the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected the return, and whether the refund has been approved or not. If the refund is approved, it will be issued automatically to the original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at kundsupport@glossbros.se.
Return and refund policy
At GlossBros, we want you to be completely satisfied with your purchase.
If for any reason you would like to return an item, the following applies:
• The return must be made within 14 days of receiving the item.
• The product must be unused, in its original packaging, and with the seal unbroken.
• If the seal is broken or removed, the product will not be refunded.
• The customer is responsible for the return shipping cost in the case of a cancellation.
• If the return is approved, the amount will be refunded within 14 business days after we have received and inspected the item.
Uncollected packages
If a package is not collected and is returned to us, the customer will be charged a fee to cover our costs for shipping, return shipping, and handling.
- Sweden: 299 kr
- Outside Sweden: 499 kr
The original shipping cost will not be refunded as the service has begun and the shipment has been sent.
The fee and any paid shipping will be deducted from the refund. If the order value is below the fee, no amount will be refunded.
Send return requests to: kundsupport@glossbros.se
(Please include your order number and the reason for the return.)
NOTE! Please check your spam folder, as some emails may end up there.